Featured on BBC One’s Northern Justice & Morning Live



TLW Solicitors Receives Feefo Platinum Trusted Service Award 2024

Latest News

We are delighted to announce that TLW Solicitors has again won the Feefo Platinum Trusted Service Award - an independent seal of excellence recognising businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Feefo has presented Platinum Trusted Service Awards to businesses that have achieved the Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.

Commenting on the accolade, Wayne Christie, Operations Manager at TLW Solicitors said:

“We’re so excited to receive a Platinum Trusted Service Award from Feefo. Keeping our clients happy is our priority. So, the fact that this award is based on feedback from real clients gives us confidence we are providing an exceptional level of service. The award reflects how hard our team work to listen to our clients and keep them happy. As we enter 2024, we’ll continue to listen to our clients and deliver what they want.”

Congratulating Wayne on winning this year’s award, Tony Wheble, CEO at Feefo, said:

“With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.  

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to TLW Solicitors for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

TLW Solicitors’ latest Feefo reviews can be found here.

Meet Our Team

Meet Wayne, our Operations Manager.

Wayne is our customer experience expert.

TLW Solicitors pledge to:

  • Always fight your corner.
  • Explain anything you don't understand.
  • Provide full transparency on our charges.
  • Never ask for any upfront payment.
  • Recover the best compensation we can.
  • Keep your personal information safe.
  • Respond quickly to any queries.