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TLW Solicitors takes your privacy very seriously.

We ask that you read this Privacy policy carefully as it contains important information about what to expect when TLW Solicitors collects personal information about you and how TLW Solicitors will use your personal data.

TLW Solicitors registered office is:
9 Hedley Court,
Orion Business,
North Shields,
NE29 7ST

This policy applies to information we collect about:

  • Visitors to our website
  • People who make an enquiry to us or join our mailing lists

The information we collect about you:

When you make an enquiry with us and/or we help, assist you and take on your claim we may collect the following personal information from you:

  • Name
  • Postal address, Email address, Telephone number, additional contact details
  • Details of your case/potential case.
  • Occasionally we may receive information about you from other sources (such as credit reference agencies or health care professionals) which we will add to the information which we already hold about you in order to help us investigate your case/ potential claim.

How we will use the information about you

We gather this information to allow us to provide the services requested.The relevant information is then used by us to communicate with you on any matter relating to the conduct of your instructions in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services and may also provide aggregate information to third parties.  These statistics will not include information that can be used to identify you.


We may also wish to provide you with information about special features of our website or any other service we think may be of interest to you. If you would rather not receive this information, please send an email message confirming this to If you agree to us providing you with marketing information, you can always opt out at a later date.

Cookies and other information-gathering technologies

Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For more information on which cookies we use and how we use them, see our Cookies policy.

How we protect your information

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: A hardware Firewall which helps guard against unwanted intrusions into the network. Data is only available to select members of staff who are only accessing the data for Business use.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to Peter McKenna  or send a letter to Peter McKenna, TLW Solicitors, 9 Hedley Court, Orion Business Park, North Shields, NE29 7ST. We may charge for the provision of this information in line with the statutory fee in place at the time the request is made.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to TLW Solicitors changes, for example if you change your email address or name, please let us know the correct details by sending an email to You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Your consent

By submitting your personal information you consent to the use of that information as set out in this policy.

Changes to Privacy policy

We keep our Privacy policy under regular review. If we change our Privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy policy was last updated on 02-12-2013.

How to contact TLW Solicitors

We welcome your views about our website and our Privacy policy. If you would like to contact us with any queries or comments please send an email to or send a letter to TLW Solicitors, 9 Hedley Court, Orion Business Park, North Shields, NE29 7ST

Links to other websites

Our website contains links to other websites. This Privacy policy applies only to this website so when you access links to other websites you should read their own privacy policies.