Featured on BBC One’s Northern Justice & Morning Live


Bank Negligence Compensation

Barclays Bank Transfer Fraud Compensation:
Claim Refunds for Authorised
Push Payment (APP) Scams

Quick guide

  • There have been a growing number of cases in the UK where banks have been found to have failed in their duty to protect customers from scams such as Authorised Push Payment fraud.
  • If you are a Barclays customer and have been denied reimbursement after falling victim to an APP scam, TLW Solicitors could assist you in seeking compensation.
  • We work on a no-win, no-fee basis, so you will only be charged if we successfully secure compensation from Barclays.

Find out more

You can view Ms Doherty’s story and watch the full-length version of the video on our case study blog post.

Have you lost money to a Barclays Bank transfer scam?

You may be eligible for compensation if your bank failed in its duty to safeguard you.

Regrettably, we cannot assist if you transferred
your money to the scam before July 2019.

Barclays Bank transfer and Authorised Push Payment (APP) scams

Authorised Push Payment (APP) fraud, or bank transfer fraud, is a form of cybercrime where fraudsters deceive individuals into transferring money directly from their Barclays or other bank account by gaining their trust through impersonation, manipulation or developing a false ‘relationship’ with the victim.

As the victim authorises the transaction directly with the bank, believing it to be legitimate, it is referred to as an ‘authorised push payment’ scam.

The various types of APP scams include:

  • Cryptocurrency scams – fraudsters promise financial ‘quick wins’ to persuade would-be investors to transfer money to build cryptocurrency portfolios.
  • Romance scams – where social media and dating app fraudsters pose as potential suitors to gain the victim’s trust and convince them to send money over a prolonged period of time.
  • Impersonation scams – where the scammer claims to be calling from a trusted organisation or company, such as the victim’s bank or building society, or uses number spoofing to impersonate a family member or friend.
  • Investment scams – scammers target potential investors with bogus schemes by exploiting their desire to earn more money for their future or to grow their pension pot.

A common characteristic of all types of APP scams is that once the money has been transferred to the criminal’s bank account, it is usually moved on again, often abroad, making it nearly impossible to recover. However, if your bank fails to protect you from the scam adequately, you can take your case to the Financial Ombudsman Service (FOS) for an impartial investigation.

The FOS is a Government-backed, independent body responsible for resolving disputes between financial institutions, like banks, and their customers.

Start Your Compensation Claim Online

or call us on 0800 169 5925

In several recent complaints upheld by the Financial Ombudsman Service, Barclays Bank has been found to have failed in adequately fulfilling its responsibilities to customers, leading to significant financial losses for the victims:

In both cases, the FOS investigations found that Barclays Bank should have performed more stringent checks, looked out for red flags and taken steps to act on opportunities to potentially halt the scams as they happened. In these cases, the scam victims were refunded their entire financial losses, plus interest.

If you think you have been targeted by an APP scam relating to your Barclays Bank account, you should first report this to the bank, the police, and Action Fraud, the UK’s national reporting centre for fraud and cybercrime.

Barclays Bank should then investigate the report and, depending on the circumstances of the case may make a refund payment; however, if you are refused a refund and believe that Barclays Bank were negligent or should have acted to prevent the fraud, then the APP fraud team at TLW Solicitors may be able to help with your claim.

We have a specialised, dedicated APP Fraud team who work closely with our clients to achieve the best possible outcome for their FOS claim, even if they have been previously unsuccessful. Our experienced and empathetic team recognise the complexity and time sensitivity involved in the FOS application process.

With our combination of knowledge and advanced case management systems, you can be sure that your refund claim is being handled with the utmost care. We will keep you informed on the progress of your case at every step of the process.

The specialist fraud team at TLW Solicitors are helping many clients recover refunds on a no-win, no-fee basis. If you have a claim, we will deal with your claim from start to finish, whilst keeping you up to date as the case progresses.

The steps in the claims process are:

  1. Submit your claim with us by completing either the online claim form, request a callback, telephone our office, or email us using the contact details provided.
  2. A member of the fraud team will discuss your claim with you and advise whether you may have a claim that we can deal with.  If we can assist you, we will send you our welcome pack which contains useful information on what to expect throughout your claim as well as details of what information we’ll need from you.
  3. You will be assigned a case handler. If following an initial assessment of your case we think you have a claim, we will be in touch to go through the next steps. If we don’t think you have a claim, we will provide our reasons why so that you may consider other options.
  4. Your case handler will ask for and review any additional documentation needed to progress your claim, this will include contacting the banks involved on your behalf. You will be kept up to date by email and phone calls if required.
  5. Depending on the circumstances of your case and due to a wide range of factors outside of our control, making a refund claim can take several months to complete – as your case progresses, we will try to give you as much information as possible about the likely timescales. We will continue to update you on your claim, and you will be able to contact your dedicated case handler if there are any issues or concerns.
  6. We work on a ‘no win, no fee’ basis, which means that if your claim is unsuccessful, there will be no charge for the work we do.

Members of TLW Solicitors’ APP Fraud team have been featured on the BBC’s Northern Justice and Morning Live TV shows.

Episodes from Northern Justice demonstrate how TLW Solicitors helped scam victims recover substantial compensation. Full details about the BBC series and how TLW successfully supported our clients can be found here.

TLW Solicitors operates on a no-win, no-fee basis, which means that you won’t be charged if we are unable to successfully pursue your case. If you have been a victim of an APP scam involving your Barclays Bank account and your bank has declined to reimburse you, contact us for a confidential, no-obligation consultation today.

You can call us on 0800 169 5925, email info@tlwsolicitors.co.uk or complete either the make a claim online or call-back forms below.

It is important to get advice as soon as possible as strict time limits can apply.

Minimum case values apply.

Meet Our Team

Meet Sarah, who heads up our experienced Authorised Push Payment Fraud Claims team.

Sarah and her colleagues are on hand to help with your claim.

TLW Solicitors pledge to:

  • Always fight your corner.
  • Explain anything you don't understand.
  • Provide full transparency on our charges.
  • Never ask for any upfront payment.
  • Recover the best compensation we can.
  • Keep your personal information safe.
  • Respond quickly to any queries.