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St James’s Place Compensation:
Make A Claim For Advice You Didn't Receive

Quick Guide

  • Well known financial wealth management firm, St. James’s Place, has recently made headlines due to complaints about their intricate fee structures, high exit fees, undisclosed charges, and absent advice. This has led to investors seeking redress and compensation for the losses they have incurred.
  • St. James’s Place has allocated a substantial £426 million to reimburse clients for their compensation claims.
  • If you have paid fees for financial advice that you have not received, you may be entitled to compensation. Our specialist advisers can review your case and assist you in making a ‘no win, no fee’ refund claim.

Have you had investments with St James’s Place since 2013?

Have you paid for financial advice that you didn’t receive?

On December 31st 2012, the Financial Services Authority (FSA) – now the Financial Conduct Authority (FCA)introduced ‘adviser charging’ to abolish anti-competitive commission rates.

The aim of this change was for clients to pay for the advice they received, rather than the products their advisers recommended. These charges are deducted annually from clients’ investment pots to pay for the advice provided.

In early 2024, wealth management company, St James’s Place (SJP), announced that it was ring-fencing £426 million to cover expected client complaints relating to hidden adviser fees, among other complaints.

It is claimed that SJP clients paid for an ‘all-inclusive’ fee package without being informed of the individual components the package would cover, including a 0.5% annual adviser charge. This means that for an SJP client with a £500,000 pot with the firm, they would be looking at an annual charge of £2,500.

If you have held investments with St James’s Place and have paid the 0.5% annual charge for ongoing advice and reviews that you have not received, you may be eligible for compensation.

Start Your Compensation Claim Online

or call us on 0800 169 5925

Working on a ‘no win – no fee’ basis, TLW’s experienced financial mis-selling lawyers can help you through the compensation process, whether this is settled in the early stages directly with SJP or with the Financial Ombudsman Service (FOS) – an independent government-backed body responsible for resolving disputes between financial institutions and their customers.

TLW Solicitors’ financial mis-selling team has extensive experience successfully taking cases to FOS and securing client compensation, even if they have been knocked back previously. We will ensure that the correct claims information is submitted, your case is swiftly progressed and that you receive the compensation you are rightfully owed.

If you or a loved one are a current or former client of St James’s Place and believe that you have paid fees for advice you did not receive, you may be entitled to compensation.

Get in touch with the professional negligence team at TLW Solicitors for a no-obligation conversation about your possible SJP refund claim. You can call us on 0800 169 5925, email info@tlwsolicitors.co.uk or complete one of the forms below.

Time limits can apply, so anyone wishing to bring a claim should do so without delay.

Meet Our Team

Meet Sarah, who heads up our experienced Professional Negligence Claims team.

Sarah and her colleagues are on hand to help with your claim.

TLW Solicitors pledge to:

  • Always fight your corner.
  • Explain anything you don't understand.
  • Provide full transparency on our charges.
  • Never ask for any upfront payment.
  • Recover the best compensation we can.
  • Keep your personal information safe.
  • Respond quickly to any queries.