Regrettably, we cannot assist if you transferred
your money to the scam before July 2019.
Revolut bank transfer and Authorised Push Payment (APP) scams
Authorised Push Payment (APP) fraud is an increasingly common form of cybercrime where victims are tricked into transferring money directly from their bank accounts, and Revolut accounts have not been spared the scammers’ attention.
In APP fraud scams, the perpetrator usually gains the victim’s confidence by posing as a someone trustworthy, such as a bank representative, a solicitor, or even a potential love interest, and ultimately convinces the victim to transfer their money for a seemingly legitimate reason.
Banks and financial institutions in the UK are – or should be – aware of these types of scams and should have robust systems and processes in place to detect or deter the scams as they happen, including:
- Providing scam warnings throughout the transaction process.
- Halting or pausing the transaction if the activity is suspicious.
- Contacting the customer directly if the transaction activity is out of the ordinary.
If Revolut is refusing to reimburse the money you have lost due to an APP scam, and you do not believe that it has sufficiently had these processes in place, then you may have the basis of making a complaint to the Financial Ombudsman Service (FOS).
FOS is an independent, Government-backed body responsible for resolving disputes between financial institutions, such as Revolut, and their customers.