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Mis-sold PCP Car Finance

Land Rover PCP Claims

Quick Guide

  • If you bought a Land Rover car on PCP finance after 1st April 2014, then you may be entitled to claim compensation for hidden commission mis-selling.
  • It may be possible to stop the loan and claim a refund for interest and fees if commissions to the dealership or salesperson were not clearly explained when you bought the car.
  • TLW Solicitors work on a no win no fee basis, you pay us nothing if your claim is unsuccessful.

Have you bought a new or used Land Rover car since 1st April 2014?

Did you buy the Land Rover vehicle on a PCP finance agreement?

What is the issue with buying a Land Rover on a PCP finance agreement?

Given the cost of Land Rovers, many buyers of new or used cars sign up to what is known as a Personal Contract Purchase (PCP) financial plan. In return for signing the customer up to the PCP finance agreement, it is common practice for the salesperson or dealership to receive a large commission from the lender finance company. In turn, customers are often not told about the amounts of commission paid, even though the commission has in effect increased the cost of the car.

Government-backed watchdog, the Financial Conduct Authority (FCA), has recently banned car finance deals where the car dealers and their sales teams could earn more commission if customers were signed up to a more expensive PCP financial plan. This would often happen without the buyer even knowing what commission the sales team received. This is known as a ‘secret’ or ‘hidden commission’ and meant that customers were unfairly paying more than they should.

This is where the car dealer sells you a finance package for the car but does not tell you that they are getting a commission, or how large the commission they are getting is. Most customers expect the salesperson or dealership to make money on the sale of the car, but they do not realise that they may also be getting a commission from the finance company for the PCP finance agreement that goes with it, meaning that the customer is potentially paying more for the Land Rover than they should.

Because of the high risk of there being a conflict of interest between the customer and the car dealer (the dealer recommending finance products based on the amount of commission as opposed to what is best for their customer), and to ensure full transparency for their protection, the exact amount of this commission should be disclosed to the customer.

If the payment of commission and the amount of that commission has not been explained, then the customer can claim compensation for mis-sold PCP car finance.

Warning signs of potential car finance mis-selling include:

  • The car salesperson told you their finance was the ‘best option’ rather than encouraging you to shop around or giving you a range of alternative finance choices.
  • The salesperson did not give you information about any commission that they were getting from the finance company for you signing up to the PCP agreement.
  • You were not told exactly how much commission they were receiving from the finance company.

If you have taken out PCP car finance after 1st April 2014 and you think you may have been mis-sold, then get in touch with one of our specialist lawyers by phone on 0800 169 5925, Request a Callback or Make a Claim Online. One of our team will then go through your case and explore your options in a free, no-obligation discussion.

We will contact the PCP finance company and get all the relevant documents and contracts on your behalf to see if you have a claim and if so, what it might be worth. We can still investigate your claim even if you no longer have the paperwork for the finance agreement.

This depends on many factors including the wording of the finance agreement, the interest rates that were charged, the amount of finance and how long ago the PCP finance agreement was signed.

You could be entitled to thousands of pounds in compensation. If you think that you have been mis-sold car finance, get in touch with our mis-selling team and we can discuss your claim and what it might be worth.

This varies from claim to claim. If the dealership and/or the finance company accepts responsibility for the alleged PCP mis-selling and agrees to put things right, then a compensation claim can take just a few months. If the allegations are disputed, then the claim could go to the Financial Ombudsman Service (FOS), where the case could take anywhere between 12 to 18 months to conclude.

If starting court proceedings is the best option, then that process again could take somewhere between 12 and 18 months.

It will cost you nothing to make an enquiry and once our team has reviewed your potential case and if we feel it suitable, then we will enter into a no-win-no-fee agreement. That means, that if the case is unsuccessful, we will not charge for the time we have spent on the case.

‘Secret/hidden commission’ car finance mis-selling claims can be very complex. Our team of specialist lawyers has many years experience of dealing with a wide range of financial mis-selling cases.

Our lawyers are very familiar with the regulatory framework and the various financial institutions involved in these cases, such as the FCA and FOS. They are also experienced in taking cases to court if necessary, to ensure that clients get the compensation they are owed.

  • Range Rover Sport
  • Range Rover Evoque
  • Land Rover Discovery
  • Land Rover Discovery Sport
  • Land Rover Defender
  • Land Rover Defender 90
  • Land Rover Defender 110

If you bought a Land Rover car on finance after 1st April 2014 and were not told about the amount of commission that the dealership or salesperson received from the company providing the finance plan, then you may be able to claim compensation for PCP mis-selling.

Get in touch with our specialist financial mis-selling lawyers for a free no-obligation discussion about making a claim. Call 0800 169 5925, email info@tlwsolicitors.co.uk or complete the callback form.

It is important to get advice as soon as possible as strict time limits can apply.

Meet Our Team

Meet Sarah, who heads up our experienced Mis-SoldPCP Car Finance team.

Sarah and her colleagues are on hand to help with your claim.

TLW Solicitors pledge to:

  • Always fight your corner.
  • Explain anything you don't understand.
  • Provide full transparency on our charges.
  • Never ask for any upfront payment.
  • Recover the best compensation we can.
  • Keep your personal information safe.
  • Respond quickly to any queries.