TLW Solicitors, has recruited five new starters and promoted two team members. Headed by partners, John Burn and Peter McKenna, TLW has made the hires in response to an increasing caseload and ongoing commitment to maintaining client service standards.
Helen Walker joins as a fee earner in the Personal Injury team, with Ryan Butler, Sophie Hardy, Shannon Watson and Jade Doran each joining as paralegals in the firm’s First Response Unit. Paralegal Matthew Jefferson has also been promoted to the position of trainee solicitor.
As a result of increased staffing and workload, former civil litigation fee earner, Wayne Christie has been promoted to become TLW’s first Operations Manager.
The appointments take TLW’s headcount to 35, over 40% of whom, the firm are proud to say, are working on flexible hours. The statistic demonstrates TLW’s aim of fostering a positive work/life balance for its team members, something the Firm was recognised for at last year’s Northern Law Awards by winning the Employer of the Year category.
Integral to its’s wider growth plans, TLW continues to invest in its staff through training, well-being initiatives, away-days, charitable events and a culture of regular internal communications.
The raft of hires and promotions comes on the back of an exceptionally busy year so far with TLW winning the 2018 Northern Law Awards, Law Firm of the Year category and also the 2018 Feefo Gold Trusted Service Award, an independent seal of excellence rated by clients, recognising businesses that have delivered exceptional service.
Another highlight was TLW retaining The Law Society’s legal practice quality mark, Lexcel. With its longstanding experience of complex litigation, TLW has also continued to be an approved member of the Head Injury Solicitors Directory for brain injury association and national charity, Headway.
Many of the new joiners will be supporting TLW’s rapidly growing financial mis-selling team. TLW is increasingly seen as leading national specialists in this technically challenging field. With referrals from other solicitors, financial planners/advisers and accountants, as well as existing and former clients, the team help clients who have received negligent and/or unsuitable financial advice and who were not properly informed of the risks of investments. This includes advice around Self Invested Personal Pensions (SIPP’s), high risk products (such as storage pods, foreign property, carbon credits), tax avoidance schemes, transferring out of Defined Benefit/Final Salary Schemes and annuities. The team also help often vulnerable clients to claim compensation after being mis-led into buying solar panel systems for their homes.
Reflecting on the promotions and hires, partner John Burn said:
“it is so rewarding to share TLW’s success by recruiting and promoting this many staff. Our focus now is to maintain this upward trajectory, aligning our growth ambitions with quality hires and ensuring that our well recognised client service standards never slip”.