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Mis-sold Solar Panels? How to find out if you have a compensation claim.

Many UK homeowners have been mis-sold the benefits of having solar panels installed. With the prices of panels dropping over the years, you may have thought it was a perfect opportunity to get solar PV panels installed. However, if you have experienced higher bills than expected or haven’t seen the extra income you were sold on, talk to TLW Solicitors today for a no-obligation chat and find out if you have a compensation claim. 

If a company overstated the benefits of having panels installed and said they would ‘pay for themselves’ or be ‘self-funding’, and you know this is not the case, you may have been involved in solar panel mis-selling.

Read a solar panel mis-selling case study where we saved a client a total of £15,535.40 and they kept their solar panels.

We act on a ‘no win no fee’ basis and you pay us nothing if your case is unsuccessful. So you have nothing to lose.

TLW Solicitors are financial mis-selling experts who specialise in claiming compensation for mis-sold services. Solar panel compensation claims are for those who were misled into having solar panels installed and ultimately mis-sold the benefits of solar panels. 

If you think you may have been involved in solar panel mis-selling or have a solar panel complaint, please get in touch with TLW Solicitors’ financial mis-selling litigation team today. You may be eligible to claim compensation and if you bought solar PV panels under a finance agreement, get the outstanding finance written off.

TLW Solicitors act on a ‘no win no fee’ basis and you pay nothing if your compensation claim is unsuccessful. So you have nothing to lose.


Solar Panel Mis-selling background

For many years, companies have been advising that buying a solar power system (sometimes known as solar PV panels) for your home was a fantastic way to save and also earn money from the surplus electricity the solar energy system would be generating. This extra electricity could be sold to the national grid for a guaranteed amount, a ‘feed-in tariff’.

However, many companies were mis-selling solar panels by misleading customers about how much income and savings they would make. This may have included an exaggeration of the amount of electricity generated or how much their electricity bills would reduce by.

Worse still, many people used finance or credit to purchase the systems and have been left with expensive monthly payments, including costly solar panel insurance, on top of still having to pay for their electricity.

Following a 2011 investigation, consumer rights group Which? found that 9 out of 12 companies selling solar panels gave an inaccurate estimate about how much energy they would produce. 7 out of 12 failed to consider the position of panels on the roof in relation to shade. Such dishonesty combined with an aggressive sales technique has led to a host of solar panel mis-selling cases.

You may have been mis-sold solar panels and should contact TLW Solicitors if the sales process of your solar pv panels involved any of the following:

  • Misleading information about the amount of electricity your solar power system would produce.
  • Misleading information about the amount of money you would be paid under the feed-in tariff.

Even if the company that sold the solar cell system is no longer around, we may be able to claim reimbursement and compensation, namely:

  • The money you have paid to date for the system.
  • Recover interest on those sums.
  • Write off your future payments under any finance agreement.

How can I make a solar panel claim?

If you believe you have been mis-sold solar pv panels, please call us on 0800 169 5925 or use our simple enquiry form and one of our mis-sold solar panel team will contact you about your claim.

For answers to any FAQ’s about making a mis-sold solar panel claim, please watch our information videos.

For added TLC, think TLW Solicitors.

Mis-sold Solar Panels Compensation Claim FAQ's

TLW Solicitors act for many clients who feel that they have been mis-sold solar panels. They were often sold systems by solar companies on finance agreements after being given promises or assurances about the financial performance of the solar panels.

To make a claim you must show that you were given specific promises or assurances about the solar panel system and that those promises or assurances persuaded you to buy it.

Our clients were often given promises about the financial performance of the system. For example, they might have been told that the system would save them money and improve their finances. They may also have been told that the system would pay for itself over time.

If you or a loved one have bought a solar panel system and you feel you’ve been misled about the financial performance of the system, then give one of our team a call, send us an email or fill out our call back form below to get in touch about your concerns.

A member of our specialist team will then discuss your case with you and collect information about the financial performance of your system and what impact it has had on your energy bills. We will then see if the promises you were given by the solar panel salesman have turned out to be false or not.

If it turns out that the promises you were given about the financial performance of the system have been false, then the next stage in the process depends on if the solar panel providers are still in operation or have gone out of business.

Many of the relevant solar panel companies have now gone out of business. Fortunately, most of our clients bought their systems on finance or on a credit card; that means that they are covered by the Consumer Credit Act which means they can still bring a claim against the finance company or the credit card provider, who allowed them to fund the purchase. This applies even if the finance or credit card was used to only cover part of the payment.

The finance or credit card company are responsible for any misrepresentations which were made by the solar panel company at the time these systems were sold. We will therefore put a claim to the finance/credit card company detailing the allegations that would have made to the solar panel company had they still been in business.

If the finance/credit card company rejects the allegations, then there are two options, we can either submit a compensation claim to the Financial Ombudsman Service (FOS), or we start Court Proceedings for compensation.

This varies from claim to claim. If the finance/credit card company accepts responsibility for the actions of the solar panel company and agrees to put things right, then a compensation claim may take just a matter of months.

If the allegations are disputed, then the claim could go to the Financial Ombudsman Service (FOS), where the case could take anywhere between 12 to 18 months to conclude. If issuing court proceedings is the best option, then that process again could take somewhere between 12 and 18 months, sometimes much longer depending on the attitude of the finance company.

Most solar panel mis-selling clients are unhappy with the systems they bought. They are worried about what might happen with the system in the future – will it break down, will it need major repairs, will it cost them even more money than they have already spent on it?

Our clients, therefore, want certainty and that involves us working to rescind the finance and purchase contracts they entered. This means putting you back in the same position you would have been before signing up for the solar panels. We will therefore try to recover the money already paid to the finance company as well as having the rest of the loan agreement written off.

The solar panel system is then returned to the finance company and the finance company would put the property back in the state it was before the system was installed.

Once our team has reviewed your potential case and if we feel it suitable, we will then enter into a no-win-no-fee agreement. That means, if the case is unsuccessful, then we will not charge for the time we have spent on the case.

Solar cases can be very complex and our specialist team are some of the most experienced lawyers in the country when it comes to dealing with these claims. The team has issued many cases at Court, taking them all the way to trial to get the best results for our clients.


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