Featured on BBC One’s Northern Justice & Morning Live


Mis-sold Solar Panels Claims

Quick Guide

  • You may have been mis-sold a solar panel system if you bought it on the promise that it would cover its cost and save you money.
  • If you paid for the system using a credit card or finance agreement and have lost money due to the cost and performance of the solar panels, TLW can advise on getting out of any finance agreement you signed and/or claiming compensation.
  • If TLW Solicitors can deal with your claim, we will agree to do so on a no win no fee basis.
Feefo logo

Have you had solar panels installed?

Were you told the solar panels would "pay for themselves"?
That they would be "self-funding"?

But you now know that this is certainly not the case.

TLW Solicitors are experts at claiming solar panel compensation for those who were misled into having solar panels installed. We may even be able to pursue a solar panel claim if the company that sold you the panels has gone out of business.

If you think you may have been mis-sold solar panels or have a solar panel complaint, please get in touch with TLW Solicitors’ financial mis-selling litigation team today. We may be able to get you compensation and if you bought the panels under a finance agreement, get the outstanding finance written off.

We act on a ‘no win no fee’ basis and you will pay us nothing if your case is unsuccessful. So you have nothing to lose.

Read a solar panel mis-selling case study where we saved a client a total of £15,535.40 and the client was able to keep the mis-sold solar panels.

For many years, companies have been advising that buying a solar power system (sometimes known as solar pv panels) for your home was a fantastic way to save and also earn money from the surplus electricity the solar energy system would be generating. This extra electricity could be sold to the national grid for a guaranteed amount, a ‘feed-in tariff’.

However, many companies were mis-selling solar panels by misleading customers about how much income and savings they would make. This may have included an exaggeration of the amount of electricity generated or how much their electricity bills would reduce by.

Worse still, many people used finance or credit to purchase the systems and have been left with expensive monthly payments, including costly solar panel insurance, on top of still having to pay for their electricity.

Following a 2011 investigation, consumer rights group Which? found that 9 out of 12 companies selling solar panels gave an inaccurate estimate about how much energy they would produce. 7 out of 12 failed to consider the position of panels on the roof in relation to shade. Such dishonesty combined with an aggressive sales technique has led to a host of solar panel mis-selling cases.

Did the sales process involve:

  • Misleading information about the amount of electricity your solar power system would produce;
  • Misleading information about the amount of money you would be paid under the feed-in tariff.

Even if the company that sold the solar panel system is no longer around, we may be able to claim reimbursement and compensation, namely:

  • A refund of any overpayments you have made over and above the benefit you have received;
  • Recover interest on those sums;
  • A reduction of future payments under any finance agreement.

To make a claim you must show that you were given specific promises or assurances about the solar panel system and that those promises or assurances persuaded you to buy it. If you do not have these documents, it is still worth getting in touch as we may be able to recover the required documents on your behalf.

The next step is to get in touch with a solicitor to discuss your concerns. You’ll get friendly and helpful advice on whether you likely have a claim. After this, you will receive a free welcome pack which includes information on the process and what fees are included should your claim be successful.

TLW Solicitors act for many clients who feel that they have been mis-sold solar panels. They were often sold systems by solar companies on finance agreements after being given promises or assurances about the financial performance of the solar panels.

To make a claim you must show that you were given specific promises or assurances about the solar panel system and that those promises or assurances persuaded you to buy it.

Our clients were often given promises about the financial performance of the system. For example, they might have been told that the system would save them money and improve their finances. They may also have been told that the system would pay for itself over time.

If you or a loved one have bought a solar panel system and you feel you’ve been misled about the financial performance of the system, then give one of our team a call, send us an email or fill out our call back form below to get in touch about your concerns.

A member of our specialist team will then discuss your case with you and collect information about the financial performance of your system and what impact it has had on your energy bills. We will then see if the promises you were given by the solar panel salesman have turned out to be false or not.

Many of the relevant solar panel companies have now gone out of business. Fortunately, most of our clients bought their systems on finance or on a credit card; that means that they are covered by the Consumer Credit Act which means they can still bring a claim against the finance company or the credit card provider who allowed them to fund the purchase. This applies even if the finance or credit card was used to only cover part of the payment.

The finance or credit card company are responsible for any misrepresentations which were made by the solar panel company at the time these systems were sold. We will therefore put a claim to the finance/credit card company detailing the allegations that would have been made to the solar panel company had they still been in business.

If the finance/credit card company rejects the allegations, then there are two options, we can either submit a compensation claim to the Financial Ombudsman Service (FOS), or we start Court Proceedings for compensation.

This varies from claim to claim. If the finance/credit card company accepts responsibility for the actions of the solar panel company and agrees to put things right, then a compensation claim may take just a matter of months.

If the allegations are disputed, then the claim could go to the Financial Ombudsman Service (FOS), where the case could take anywhere between 12 to 18 months to conclude. If issuing court proceedings is the best option, then that process again could take somewhere between 12 and 18 months, sometimes much longer depending on the attitude of the finance company.

Once our team has reviewed your potential case and if we feel it suitable, we will then enter into a no-win-no-fee agreement. That means, if the case is unsuccessful, then we will not charge for the time we have spent on the case.

Solar cases can be very complex and our specialist team are some of the most experienced lawyers in the country when it comes to dealing with these claims. The team has issued many cases at Court, taking them all the way to trial to get the best results for our clients.

If you believe you have been mis-sold solar pv panels, please call us on 0800 169 5925 or use our simple enquiry form and a member of our mis-sold solar panel team will contact you about your claim.

For answers to any FAQ’s about making a mis-sold solar panel claim, please watch our information videos.

Meet our team

Meet Katy, who heads up our experienced Solar Panel Mis-selling team.

Katy and her colleagues are on hand to help with your claim.

We saved a client a total of £15,535.40 and the client was able to keep the mis-sold solar panels.

Mr Daniel Mossman
Feefo logo