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Pension and Investment Claims

Mis-Sold Pension:
Claim Compensation For Negligent Financial Advice

Quick Guide

  • Financial advisers have a crucial responsibility to evaluate and communicate the potential risks linked with pension transfers. Neglecting this duty can lead to providing negligent financial advice and mis-selling.
  • Pension mis-selling can significantly impact individuals’ retirement savings. TLW Solicitors can offer expert assistance to individuals who have been sold pensions that were not suitable for their particular needs. If you suspect that you may have been mis-sold a pension, our team is here to help you make a claim for compensator.
  • At TLW Solicitors, we work on a no win no fee basis, which means that you will not be charged if your claim is unsuccessful.

Have you had poor pension investment advice?

Has this caused you to lose out financially?

Pension mis-selling occurs when unsuitable financial advice to transfer or invest a pension has been given and the gains or rewards are grossly exaggerated. This leaves retirement pension funds smaller than expected. If it sounds like your pension for retirement was mis-sold, you may be eligible to claim compensation.

Financially inexperienced investors have been drawn in by the lucrative promises surrounding certain pension schemes which can result in a substantial loss of funds due to the high risks involved in certain schemes. Pension funds can also be subject to heavy tax burdens if accessed prematurely.

Despite reassurances from the UK Chancellor in 2015 that fears surrounding pension mis-selling were unfounded following the new reforms, evidence suggests that there were not sufficient regulations in place to protect the large number of people who were able to access their pension. Since this time, the number of mis-sold pension claims in the UK has been growing substantially.

Depending on your circumstances, moving your pension from a previous employer’s scheme to a personal pension may not have been suitable. Those advised to move funds without knowing the risks may be entitled to compensation. TLW claims compensation for people who have been badly advised to transfer away from a previous employer’s pension scheme.

If you suspect your pension transfer or investment advice was negligent, the claims process normally follows three main steps:

  1. Free initial review – Our team assesses your paperwork, adviser communications and pension statements to identify potential regulatory breaches.
  2. Formal complaint – We submit a complaint to the firm that advised you. They usually have eight weeks to respond.
  3. Escalation to the Financial Ombudsman Service (FOS) or Financial Services Compensation Scheme (FSCS) – If the firm rejects your complaint or has gone out of business, we can take the case to these independent bodies. The FSCS can pay compensation of up to £85,000 for eligible claims relating to firms that failed after April 2019.

Most claims take between three and six months to resolve, depending on how complex the case is and whether the adviser is still trading.

We can advise and progress pension mis-selling claims for anyone who has:

  • Invested their fund in a high-risk scheme which has gone wrong
    e.g. off-plan property, store pods, carbon credits etc.
  • Not received proper pension advice which explained their entitlement to an enhanced annuity.
  • Been advised to transfer out of their existing pension scheme into, what turns out to be, a lesser scheme.

Strict time limits apply under FCA and ombudsman rules. Generally, you must bring your claim within six years of receiving the advice or within three years of when you first realised something was wrong. Acting early helps preserve your rights to claim through the Financial Ombudsman Service or FSCS.

TLW understand that for many investors, the money has been accumulated through a lifetime of working and saving. We will examine the sales process and consider all potential options to recover your losses.

It may be that we can:

  • Recover pension funds that you previously thought lost.
  • Obtain compensation for losses suffered due to receiving lower returns due to switching schemes.
  • Get pension compensation for past losses and a better-paying annuity going forward.

Our dedicated pension mis-selling team is authorised and regulated by the Solicitors Regulation Authority and has successfully recovered compensation for clients across the UK. We use clear, practical language and keep you informed at every step. Many clients tell us that they were initially unsure whether they had a case until we reviewed their documents and identified clear evidence of negligent advice.

If you are concerned that you or a loved one were not given the right advice about a pension investment, please call us on 0191 293 1500 or use our online form and our team will contact you for an initial, no-obligation consultation.

It is important to get advice as soon as possible as strict time limits can apply.

Meet Our team

Meet Sarah, who heads up our experienced Pension Claims team.

Sarah and her colleagues are on hand to help with your claim.

TLW Solicitors pledge to:

  • Always fight your corner.
  • Explain anything you don't understand.
  • Provide full transparency on our charges.
  • Never ask for any upfront payment.
  • Recover the best compensation we can.
  • Keep your personal information safe.
  • Respond quickly to any queries.
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December 2024

Monday 23rd: Open 9am – 5pm
Tuesday 24th: Open 9am – 1pm
Wednesday 25th – Tuesday 31st: Closed

January 2025

Wednesday 1st: Closed
Thursday 2nd: Open 9am – 5pm