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Mis-sold PCP Car Finance

Jaguar PCP Claims

Jaguar PCP Claims: Quick Guide

  • New and used Jaguar car owners who used a PCP finance agreement after April 1, 2014, could be eligible for compensation for hidden commissions.
  • Hidden commissions may have been inflating the monthly price of the Jaguar car loan repayment.
  • If this sounds familiar and commissions on your Jaguar’s PCP agreement were not explained to you, you may be able to cancel the PCP agreement and request a refund of interest and the fees unknowingly paid.
  • TLW Solicitors can help you with your claim. We work on a no-win, no-fee basis, so if your claim is rejected, you owe nothing.
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Have you bought a new or used Jaguar car since 1st April 2014?

Did you buy a Jaguar on a PCP finance agreement?

Jaguar is a luxury vehicle brand of Jaguar Land Rover. A British international car manufacturer with its headquarters in Coventry, England. It was previously known as Jaguar Cars, and was responsible for the production of Jaguar cars until its operations were fully merged with those of Land Rover.

A personal contract purchase (PCP) is a form of hire purchase vehicle finance for individual purchasers. Unlike a traditional hire purchase, where the customer repays the total debt in equal monthly instalments over the term of the agreement, a PCP is structured so that the customer pays a lower monthly amount over the contract period. The customer is the registered keeper and legal owner of the vehicle, whilst the finance company retains an interest in the vehicle.

What is the issue with buying a Jaguar on a PCP finance agreement?

Government-backed watchdog, the Financial Conduct Authority (FCA), has recently banned car finance deals where the car dealers and their sales teams could earn more commission if customers were signed up for a more expensive PCP financial plan.

It has been common practice for salespersons to sign people up for a PCP finance agreement. In return for buying a car using a finance agreement, many salespeople receive a commission from the lender finance company. Car dealers and sales teams earn more commission if customers sign up for a more expensive PCP financial plan.

Consequently, customers were often not told about the amount of commission paid, even though the commission has in effect increased the cost of the car. This is known as a ‘secret’ or ‘hidden commission’ and meant customers were paying more than they should.

  • Instead of providing you with different financial options, a car salesperson assured you that their finance agreement was the “best option”. 
  • You were not told by the car salesperson about any commissions received from your PCP agreement. 
  • The precise commission they received from the lending firm was not disclosed to you.

This is where the car dealer sells you a finance package for the car but does not tell you that they are getting a commission, or how large the commission they are getting is.

The majority of vehicle buyers assume that the dealer or salesperson would profit from the sale, but they are unaware that they can also be receiving a fee from the financing firm for the PCP finance arrangement. This might imply that the consumer is possibly overpaying for their Jaguar.

The precise amount of this fee should be explained to the consumer in order to safeguard against any potential conflicts of interest between them and the auto dealer (the dealer proposing loan options based on the amount of commission rather than what is best for their customer).

If the payment of commission and the exact amount of that commission has not been disclosed, then the customer may be entitled to claim compensation for mis-sold Jaguar PCP car finance for the inflated interest and unknowingly paid fees.

If you have taken out PCP car finance after 1st April 2014 and you think you may have been mis-sold, then get in touch with one of our specialist lawyers by phone on 0800 169 5925, Request a Callback or Make a Claim Online.

One of our team will then go through your case and explore your options in a free, no-obligation discussion.

We will contact the PCP finance company and get all the relevant documents and contracts on your behalf to see if you have a claim and if so, what it might be worth. We can still investigate your claim even if you no longer have the paperwork for the finance agreement.

This depends on many factors including the wording of the finance agreement, the interest rates that were charged, the amount of finance and how long ago the PCP finance agreement was signed.

You could be entitled to thousands of pounds in compensation. If you think that you have been mis-sold car finance, get in touch with our mis-selling team and we can discuss your claim and what it might be worth.

This varies from claim to claim. If the dealership and/or the finance company accepts responsibility for the alleged PCP mis-selling and agrees to put things right, then a compensation claim can take just a few months. If the allegations are disputed, then the claim could go to the Financial Ombudsman Service (FOS), where the case could take anywhere between 12 to 18 months to conclude.

If starting court proceedings is the best option, then that process again could take somewhere between 12 and 18 months.

It will cost you nothing to make an enquiry and once our team has reviewed your potential case and if we feel it suitable, then we will enter into a no-win-no-fee agreement. That means, that if the case is unsuccessful, we will not charge for the time we have spent on the case.

‘Secret/hidden commission’ car finance mis-selling claims can be very complex. Our team of specialist lawyers has many years experience of dealing with a wide range of financial mis-selling cases.

Our lawyers are very familiar with the regulatory framework and the various financial institutions involved in these cases, such as the FCA and FOS. They are also experienced in taking cases to court if necessary, to ensure that clients get the compensation they are owed.

  • Jaguar E-Pace Estate
  • Jaguar F-Pace Estate
  • Jaguar I-Pace Estate
  • Jaguar XE Saloon
  • Jaguar XF Saloon
  • Jaguar XF Estate
  • Jaguar F-Type Coupe
  • Jaguar F-Type Convertible

If you bought a Jaguar car on finance after 1st April 2014 and were not told about the amount of commission that the dealership or salesperson received from the company providing the finance plan, then you may be able to claim compensation.

Get in touch with our specialist financial mis-selling lawyers for a free no-obligation discussion about making a claim. Call 0800 169 5925 or complete the ‘callback’ or ‘make a claim online’ form.

It is important to get advice as soon as possible as strict time limits can apply.

Meet Our Team

Meet Sarah, who heads up our experienced Mis-Sold PCP Car Finance team.

Sarah and her colleagues are on hand to help with your claim.

TLW Solicitors pledge to:

  • Always fight your corner.
  • Explain anything you don't understand.
  • Provide full transparency on our charges.
  • Never ask for any upfront payment.
  • Recover the best compensation we can.
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  • Respond quickly to any queries.