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Continued Growth at TLW Solicitors in Face of Lockdown

With its ongoing commitment to client service standards, the TLW team has continued to grow in response to an increasing caseload despite the impact of the coronavirus lockdown.

TLW New Team Members

Emma Johnson and Sophie Johnstone have joined the Financial Miss-selling team as Paralegals, with Legal Executive, Helen Proud, also joining as a Fee Earner. In the Professional Negligence team, Walter Marufu joins as a Fee Earner along with Chloe McCabe and Mary Frost as Paralegals.

On the support side, Paralegals Matthew Lawton, Salam Khatab and Toni Hall are now part of the firm’s dedicated First Response Unit.


TLW Staff Promotions and Training

In addition, TLW have made several internal promotions, including, Adam Robinson, who has been promoted to Senior Litigation Solicitor in charge of the Solar trials team with Glen Critchlow becoming a Senior Fee Earner.

Following Matthew Jefferson’s qualification as a Solicitor, two training contracts have also recently been awarded internally to Jade Doran and Jodie Moore. Elle Laws and Kyran Brady have also been promoted to the roles of Junior Fee Earners.


Financial mis-selling and Professional negligence support

The new joiners will be supporting TLW’s rapidly growing financial mis-selling and professional negligence teams. TLW is increasingly seen as leading national specialists in these technically challenging fields.

The new staff will be dealing with claims arising from mis-representation, negligent and/or unsuitable advice given to clients of the risks and potential downsides of financial investments and consumer product purchases.

This includes advice around Self Invested Personal Pensions (SIPP’s), high risk products (such as storage pods, foreign property, carbon credits), tax avoidance schemes, annuities and transferring out of defined benefit/company/final salary schemes.

TLW’s lawyers also assist clients, many of whom are vulnerable, to claim compensation after being
mis-led into buying solar panel systems through expensive finance agreements for their homes.

The new appointments and TLW’s increasing headcount has led to the firm opening a second satellite office at the Royal Quays Business Centre in North Shields.


Strong Work/Life Balance

As well as the new hires, the firm has always had and continues to maintain very low staff turnover. Nearly a quarter of the staff have been with the firm for over 10 years.

Assisting with this retention is the firm’s ongoing commitment to maintaining a strong work/life balance through flexible working and a range of wellbeing initiatives. Another key factor is a focus on clear career progression paths at the firm. This has been emphasised in recent months through various promotions and the awarding of training contracts internally.

The firm supports staff in various ways to achieve their own continuing professional development goals, including providing financial assistance, flexible working, time off for study and exams. This extends beyond legally based qualifications, for example as well as the firm helping staff with training contracts and LPC, it has also assisted with conversion courses, ACCA (accounting) and HR qualifications. At its latest successful Lexcel accreditation assessment, TLW was recognised for its staff development.


Reflecting on the promotions and hires, partner, Peter McKenna,  said:

Peter McKenna“We are delighted to welcome all our new staff to TLW. Our need to recruit during lockdown goes to highlight the brilliant work done by our existing staff which has allowed us to attract and help thousands of new clients even in the face of unprecedented challenges. It is also fantastic to see our existing team grow and develop and then be able to reward many of them with promotions and additional responsibilities to allow them to develop even further.”