/ Client Care Questionnaire

We are keen to maintain a high level of client service.

TLW Solicitors has a reputation for providing high quality legal advice and excellent client care. One way we monitor our service is by asking our clients to complete this feedback questionnaire.

We would be grateful if you could help us by taking a couple of minutes to fill out the form below.

Client questionnaire

Client Reference Number*
(Please enter the first 6 numbers.)
Name*
First Last
Email Address*

Please enter a valid email address.
Questionnaire
* Please answer all required questions
Initial Instructions: How quickly did we deal with your instructions?*
Excellent Good Adequate Poor
Clarity of Advice: How easy was the information/advice you received to understand?*
Excellent Good Adequate Poor
Telephonist: Did the telephonist answer your calls quickly and satisfactorily?*
Excellent Good Adequate Poor
Staff Behaviour: Were our staff helpful and courteous at all times?*
Excellent Good Adequate Poor
Progress of work: Were you satisfied that we did everything possible to progress your work efficiently?*
Excellent Good Adequate Poor
Call backs: If you asked us to telephone you back, did we respond within a reasonable time?*
Excellent Good Adequate Poor
Replies to letters: Did we reply to your letters within a reasonable time?*
Excellent Good Adequate Poor
Supplying information: Were you kept sufficiently informed about what was happening and about costs?*
Excellent Good Adequate Poor
Quality of service generally*
Excellent Good Adequate Poor
Would you recommend our services to others?*
Very likely Likely Unlikely Very unlikely
Would you use our services again?*
Very likely Likely Unlikely Very unlikely
Do you have any additional feedback?
Your feedback is important to us so any additional positive or negative points will help us in the future.
Marketing
From time to time, we include comments made by satisfied clients on our website and/or other marketing material. If you have been pleased with the service you have reviewed, at some point in the future, we may wish to use your comments. Could you please confirm that you are happy for us to use your details and comments.
- Yes
- No
Updates
From time to time, we would like to inform you by letter, telephone or email about products, services or additional benefits offered by us or one of our business partners which may be of interest to you. For this purpose we may forward your contact details to one of our business partners. Could you please confirm you are happy for us to use your details in this way.
- Yes
- No
Phone
This field is for validation purposes and should be left unchanged.

Awards & Accreditations

Law firm of the year
(1-5 partners)

Lexcel accredited 2017

Headway accredited 2018

Gold trusted service

Disability Confident

Headway Corporate Supporter 2018

One Punch Corporate Supporter 2018

Employer of the Year

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We are keen to maintain a high level of client service.

Client questionnaire

Questionnaire

Marketing

Updates

Awards & Accreditations