/ Client Care Questionnaire

We are keen to maintain a high level of client service.

TLW Solicitors has a reputation for providing high quality legal advice and excellent client care. One way we monitor our service is by asking our clients to complete this feedback questionnaire.

We would be grateful if you could help us by taking a couple of minutes to fill out the form below.

Client questionnaire

"*" indicates required fields

Client Reference Number*

(Please enter the first 6 numbers.)

Name*

First Last

Email Address*

Please enter a valid email address.

Questionnaire

* Please answer all required questions

Initial Instructions: How quickly did we deal with your instructions?*

Excellent	Good	Adequate	Poor

Clarity of Advice: How easy was the information/advice you received to understand?*

Excellent	Good	Adequate	Poor

Telephonist: Did the telephonist answer your calls quickly and satisfactorily?*

Excellent	Good	Adequate	Poor

Staff Behaviour: Were our staff helpful and courteous at all times?*

Excellent	Good	Adequate	Poor

Progress of work: Were you satisfied that we did everything possible to progress your work efficiently?*

Excellent	Good	Adequate	Poor

Call backs: If you asked us to telephone you back, did we respond within a reasonable time?*

Excellent	Good	Adequate	Poor

Replies to letters: Did we reply to your letters within a reasonable time?*

Excellent	Good	Adequate	Poor

Supplying information: Were you kept sufficiently informed about what was happening and about costs?*

Excellent	Good	Adequate	Poor

Quality of service generally*

Excellent	Good	Adequate	Poor

Would you recommend our services to others?*

Excellent	Good	Adequate	Poor

Would you use our services again?*

Excellent	Good	Adequate	Poor

Do you have any additional feedback?

Your feedback is important to us so any additional positive or negative points will help us in the future.

Marketing

From time to time, we include comments made by satisfied clients on our website and/or other marketing material. If you have been pleased with the service you have reviewed, at some point in the future, we may wish to use your comments. Could you please confirm that you are happy for us to use your details and comments.

Yes

Updates

From time to time, we would like to inform you by letter, telephone or email about products, services or additional benefits offered by us or one of our business partners which may be of interest to you. For this purpose we may forward your contact details to one of our business partners. Could you please confirm you are happy for us to use your details in this way.

Yes

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Awards & Accreditations

Gold trusted service

Accredited Mindful Employer 2019

Lexcel accredited 2017

Disability Confident

Headway Corporate Supporter 2020

Cyber Essentials Compliance 2021 - 2022

Authorisation and regulation

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