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Paul Crawford’s previous adviser history
Citywire reported that Mr Crawford joined True Potential in 2020 from PTC Financial Advice (Scotland). The Financial Services Compensation Scheme records PTC Financial Advice (Scotland) Ltd as a failed firm, with a default date of 20 October 2025.
The FCA Register also records earlier roles connected with Quilter Financial Planning between 2013 and 2019. TLW Solicitors has previously reported on concerns about Quilter investment advice, including pension transfers and ongoing advice fees.
The current True Potential review appears to focus on advice linked to True Potential, not on PTC Financial Advice or Quilter. Even so, a client’s earlier adviser history may still be relevant if they followed the same adviser across firms, transferred more than once, or paid ongoing advice fees across different platforms or providers.
Clients in that position should gather paperwork from all relevant firms, not just True Potential. Earlier advice, previous transfers, ongoing advice fees, platform changes and pension or investment statements may all help show what happened and whether a later transfer caused financial loss.
Citywire has recently reported that True Potential has contacted clients who received advice from Paul Crawford between November 2020 and June 2022. The advice included recommendations to transfer an investment policy to True Potential Investments.
The letter stated that some clients may not have received the correct documentation or been fully informed when the transfer took place. True Potential offered to review the advice and assess its suitability.
Citywire reported that Mr Crawford was listed with True Potential Wealth Management LLP from 24 September 2020 to 6 December 2022 and could deal directly with clients.
The wider history of True Potential’s issues
The Paul Crawford review forms part of a wider history of concerns about transfers into True Potential. TLW Solicitors previously reported on True Potential’s skilled person review, adviser payment arrangements and proposed redress scheme, including the firm’s decision to set aside £100.4 million for compensation.
Our True Potential investment mis-selling page also explains the potential issues for clients who were encouraged to transfer pensions or investments without receiving clear information about suitability, charges, risks or alternatives. These concerns do not mean every transfer was unsuitable, but they show why clients should examine the advice and documentation carefully before accepting any offer.
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What should clients do if they receive a letter about Paul Crawford?
If you receive a letter from True Potential, keep a copy and check:
- which pension, ISA or investment is being reviewed
- what advice was given and when
- whether you received a suitability report or other relevant documents
- whether the risks, charges and alternatives were explained
- whether the transfer was completed through an online process
- whether the recommendation matched your circumstances and attitude to risk
- how any compensation offer has been calculated
- whether accepting the offer would prevent you from making a further complaint
Missing or unclear paperwork may raise questions about whether you were given sufficient information to make a fully informed decision.
You should also gather relevant evidence, including:
- the True Potential letter or offer
- pension or investment statements before and after the transfer
- suitability reports and transfer documents
- emails, letters, messages or notes of conversations with Mr Crawford or True Potential
- details of charges and advice fees
- risk questionnaires and online sign-up records
Do not assume that an offer reflects the full loss you may have suffered. It is important to understand exactly what the offer covers, how it was calculated and whether accepting it affects your rights before responding.
Get in touch
If you or a loved one received advice from Paul Crawford, transferred a pension, ISA or investment to True Potential or have received a review or compensation offer, TLW Solicitors can advise you on your next steps.
We can review the advice, documentation and offer, help identify whether the transfer may have been unsuitable, and advise whether you should accept the offer or consider making a complaint.
