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Regrettably, we are no longer able to take on new Provident clients, due to the scheme of arrangement ending in February 2022.

However, if you are already in contact with us, please do not worry as we will continue to deal with your claim against Provident.

Have you taken out a personal loan with Provident in the last 10 years? You may be entitled to a refund claim

Provident refund claims are available to customers who were approved for multiple doorstep loans when they could not pay them back. The refund claim compensates customers for the interest on these loans and any additional fees/charges paid to Provident.

Often when people take out Provident loans regularly it is a sign that they are struggling with their debts and Provident is under an obligation not to take unfair advantage of this.

Many Provident customers may be entitled to compensation if Provident allowed them to take out lots of loans, one after another. TLW Solicitors can help reclaim the interest and fees paid on these loans.

Protecting borrowers

To protect consumers, Government watchdog, the Financial Conduct Authority has rules that lenders should not lend if the loan means the borrower cannot pay day-to-day bills or needs to borrow more to keep up the loan repayments.

Even if you have managed to make the loan repayments over many years, you may still be able to claim compensation.

What can I claim a refund for?

If Provident has let you take out lots of loans without doing proper checks then you may be entitled to have the loan stopped and claim for:

  • A refund for all the interest you have paid on the loans;
  • Claim all loan fees and charges;
  • A refund on any interest paid on the above.

You can also ask for any negative information on your credit records to be removed.

No-win, no-fee solicitors

TLW are financial mis-selling solicitors, who are experts at claiming compensation for those who have taken out unfairly provided personal Provident loans.

We act on a ‘no win no fee’ basis and you pay us nothing if your claim is unsuccessful.

So, you have nothing to lose.

What about arrears, can I still claim?

Sometimes for reasons outside your control, you may be struggling with your repayments and have fallen into arrears. Under FCA rules, where there is an ongoing claim against a lender, then the lender must not keep asking for payment without providing clear justification or evidence as to why the claim is invalid.

Where possible you should always continue to make your contractual payments to the lender to ensure you do not miss any repayments as this could affect your credit rating.

TLW Solicitors can help you get a Provident loans refund

If you are concerned about your, a friend or loved one’s Provident personal loan, please get in touch with TLW Solicitors for a free, no-obligation discussion by calling 0800 169 5925, emailing, or complete the call back form below.

Strict time limits apply and so anyone wishing to bring a claim should do so without delay.

For added TLC, think TLW Solicitors.