Winner
2016
Law Firm of the Year [small 1-5 partners]
Financial Mis-selling

Toolkit

Helpful information for your path through the
Financial mis-selling compensation process.

TTrust

We know that falling victim to financial mis-selling can be very difficult and can shake your faith in humanity. You can trust TLW.

LLegal specialists

TLW specialise in financial mis-selling legal services. Clients chose TLW when they have been mis-sold a financial product or service though no fault of their own. Accreditation from Lexcel demonstrates our skills and experience.

CCare, Compassion and compensation

Our team are very caring and compassionate, they are there to support to deal with the situation you find yourself in, as well as to look at financial recompense for the mis-selling.

Support

FOR ADDED TLC, THINK TLW

We believe that a full understanding of our client’s needs allow our team to provide a more person centred service.

Financial mis-selling is a specialist legal area so we provide additional training on supporting clients for the team, as we believe that compensation is only one part of the story.

Solicitors naturally tackle individual cases from a legal viewpoint so with our specialism in supporting clients who maybe feeling vulnerable or frustrated, our team have more of an understanding of how our clients may be feeling in relation to a financial mis-selling issue.

Often it is not only the individual who suffers, but also the families who suffer as a result of financial mis-selling. Understanding the issues facing our clients mean we understand the impact this has on them and their families.

Trust

TRUST TLW TO FIGHT YOUR CORNER

We understand that falling victim to financial mis-selling is very unpleasant experience, TLW are here to the stress of getting you your money back. Once you become out client we do all the hard work on your behalf, alleviating some of the stress.

You can trust TLW because we are specialists in financial mis-selling, we’re been a fully regulated firm of solicitors since 2000, our client satisfaction levels are consistently high and we get results for our clients when they need us.

We understand that financial mis-selling can leave you short of cash, with this in mind we offer clients a ‘no win, no fee’ agreement meaning you don’t have to fork out any more money to start your claim.

You are not alone

YOU ARE NOT ALONE IF YOU HAVE FALLEN VICTIM TO FINANCIAL SCAM

Sadly financial mis-selling and scams are common place and the people behind these scams continue to peddle new schemes.

The statistics on mis-selling show that this is a very common and widespread problem.

There is no reason to feel embarrassed about falling for a financial scam, we do however understand that you might feel ashamed about it and not wish to discuss this family or friends.

You can rely on our discretion when dealing with these matters, if you would like to discuss the non-legal fallout of your financial mis-selling issue please let us know and we can sign post you on to people who will be a sympathetic source of support.

Accredited Legal Expert

APPROVED AND RECOGNISED

When you chose a solicitor to assist you with your financial mis-selling case you need to be assured that you chose a firm you can trust. Our accreditation with Lexcel should give you peace of mind that we are a quality firm that you can rely upon.

The Lexcel practice management standard Lexcel accredited practices is only awarded to solicitors who meet the high management and customer care standards. Firms undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.

Accredited practices get fewer complaints and claims against them than other practices. If you want peace of mind and assurance that you will receive a quality service, use a solicitor with the Lexcel practice management standard.

The following quotes are from our Lexcel Assessor’s summary which gives an independent view of TLW Solicitors:

“The firm has recently won the Northern Law awards 2016 law firm of the year. This is a prestigious recognition for the firm demonstrating both quality and reputation. This achievement is highly regarded amongst staff and has instilled an increased level of pride throughout the firm.

There are a high number of areas of good practice, across every Lexcel section assessed, where the Practice has exceeded the requirements of Lexcel to a significant extent, which is an encouraging sign and bears testament to the focus and diligence of the compliance team in particular, and the overall commitment to quality across this firm.”

Future Protection

WAYS TO PROTECT YOURSELF FROM MIS-SELLING IN THE FUTURE

As well as fighting your corner in relation to your specific case, TLW aim to help protect you moving forward.

The following points may help you to avoid financial mis-selling trouble in the future.

  • Never deal with anyone who contacts you via cold call or spam email/texts.
  • If it sounds too good to be true, it probably is.
  • Be aware of recently formed companies and mare sure you do some research on them before making any commitment.
  • If someone is recommending a financial investment, product or service that seems too good to be true, find out why! Ask yourself – what’s in it for them?

If you fall victim to fraud, reporting fraud to Action Fraud will help
police catch the criminals.

Visit actionfraud.police.uk or call 0300 123 2040 to log your case. 

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